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Exchange, Returns & Refunds

In compliance with the UK’s Health and Hygiene regulations JoC et al will not accept any returns of earrings/ sets.

To return any other item:

  1. Please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. within 24 hours from the date of receipt, indicating whether you wish an exchange or a full refund and a brief description as to why.
  2. Then pack up the item carefully, in its original packaging, and the invoice. Then send by a secure means to:
    Unit 237a, Elephant and Castle shopping Centre, London, SE1 6TE.

Please note that returns will only be accepted if the returned items are deemed unworn and in perfect condition by us. Furthermore, returned items deemed to have been damaged as a result of ill-treatment will not be accepted and therefore no exchange or refund will be offered.

Customers will be responsible for the return of any unwanted goods and must pay all the charges arising from the return of any items. We strongly advise you return goods in a secure way, e.g. “Signed For”. If you choose to return goods by ordinary post e.g. not "Signed For” JoC et al will not accept any responsibility for the loss and/or damage of items in transit.

All refunds will be issued in Pounds Sterling (GBP) by the same payment method and to the same credit card that was originally used to pay for the items.

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